Mobile handsets are sometimes 'locked' to the network from which the handset is purchased. This means the handset will usually only work when used with that particular provider.
If you want to switch to a different provider but keep your existing handset, you may need to get it unlocked.
You may also need to get your handset unlocked if you want to use a local SIM card in your handset when travelling abroad to avoid roaming charges.
Handset locking policies can differ from provider to provider or can depend on the type of device and package being sold to you.
Some require you to already have the unlocking code but there are some that do not require one. Basically, your Samsung will inform you that it’s network locked, but will not allow you to insert a code to unlock it. If your phone does not ask for “SIM Network Unlock Pin” then you can go to the dial screen and press #7465625.638.
- How To Unlock Your iPhone X. There are two different ways to unlock your iPhone X depending on whether or not your face is recognized. If Face ID recognizes your face, your iPhone X will say swipe up to open at the bottom of the screen. If your iPhone X says “swipe up to open”, swipe up from the very bottom of the display to unlock your iPhone.
- I am selling a blackberry bold 9900 which is 6 months old. The phone is locked to orange and is in excellent condition with just a little bit of wear and tear on one of the buttons. It is in full working order. The phone comes with a charger, usb, battery and the original box for the phone.
For example, all of EE’s and BT Mobile's, and most of Vodafone’s handsets are sold locked to their networks. Tesco Mobile also locks most of its pay-as-you-go handsets and some of its pay monthly handsets. Sky's, Three’s, Virgin Mobile's and O2's handsets are sold unlocked.
You can find out whether your handset is locked by asking your mobile phone provider, or by trying a different network SIM card in it.
If you get a message that indicates there is a problem and you cannot make calls, it's possible that your phone may be locked.
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If your handset is locked you can ask your provider to unlock it for you. Phones reported as lost or stolen will not be unlocked.
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Mobile providers have different policies and processes for unlocking phones. For example, some will only unlock your mobile phone after a certain period of time has passed and will charge a fee, while some will unlock your phone at any time for free. If you are on a pay monthly contract and are outside your minimum contract period, most providers will unlock your phone for free.
Some handsets can be unlocked relatively quickly. For other handsets, unlocking may take longer, particularly if your provider has to contact the handset manufacturer to get the unlocking code.
Details of your provider’s handset unlocking procedure will usually be available on their website.
What if I am no longer with my provider?
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You may wish to unlock your handset after you have left your provider. Most providers offer this service. as long as the request to unlock is made by the former account holder of the handset. Check your provider's website or speak to their customer service team to find out the process you need to follow.